LuminaChain Privacy Policy

This Privacy Policy describes how LuminaChain Ltd. ("LuminaChain," "we," "us," or "our") collects, uses, and shares information about you when you use our website, platform, and services (collectively, the "Services").

1. INFORMATION WE COLLECT

Information You Provide to Us

We collect information you provide directly to us, such as when you:

• Create an account or contact us for sales inquiries
• Submit forms on our website
• Communicate with us via email, phone, or other channels
• Participate in surveys, contests, or promotions

This information may include your name, email address, phone number, company name, job title, and any other information you choose to provide.

Information We Collect Automatically

When you access or use our Services, we automatically collect certain information, including:

• Log information: IP address, browser type, operating system, referring URLs, access times, and pages viewed
• Device information: Device type, unique device identifiers, and mobile network information
• Usage information: Features used, actions taken, and time spent on our Services
• Location information: General location based on IP address

Information from Third Parties

We may collect information about you from third parties, including:

• Business partners and lead generation sources
• Social media platforms
• Data providers and marketing partners
• Public databases and directories

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience with our Services

3. SHARING OF INFORMATION

We may share information about you as follows:

With Your Consent

We may share your information with third parties when we have your consent to do so.

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Business Transfers

We may share your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. DATA SECURITY

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet or electronic storage system is 100% secure.

5. DATA RETENTION

We store the information we collect about you for as long as is necessary for the purpose(s) for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law.

6. YOUR RIGHTS AND CHOICES

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information
• Restriction of processing
• Data portability
• Objection to processing

7. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your own. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

8. CHILDREN'S PRIVACY

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the effective date of the changes.

10. CONTACT US

If you have any questions about this Privacy Policy, please contact us at:

Privacy Officer
Aaron Herrera Aguilera
4201 Andrews Hwy Apt 41
Midland, TX 79703-0000
Email: [email protected]
Phone: +1 (830) 311-6615

11. EU REPRESENTATIVE

For individuals in the European Union, our EU representative can be contacted at:

LuminaChain EU Representative
Email: [email protected]